Castle M&E Services Ltd
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Get a quote 01932 765 309

Leaders in HVAC, sustainability & heat pump solutions

Air conditioning
and HVAC that
just works.

A Surrey-based, family run contractor installing, maintaining and repairing air conditioning and ventilation across London and Surrey for over 20 years — from CAT A office floors to low-carbon homes.

Or call 01932 765 309 — we survey before we quote.

A Castle engineer in full PPE working on ductwork on site
20+years across London & Surrey
Familyrun, and still answering the phone
24/7out of hours works by arrangement
F-Gascompliance documentation as standard

Why Castle

The awkward jobs are the ones we get called for

Occupied buildings, live systems, tight programmes and faults somebody else could not find.

We work when the building doesn’t

Kitchen extract swapped between 11pm and 5am. A building split in two so the client kept working. Out of hours is normal here, not a surcharge line on a quote.

Family run, 20+ years

A Surrey-based, family run business. The people who quote the job are the people who run it, and they are still here when you ring about it in three years.

Investigational work is our forte

Burning smell in an AHU nobody can trace. A compressor that keeps failing. We find the actual cause — a cracked bearing outer ring, a dry bearing, a failed inverter reactor terminal — and fix that.

Conception to completion

In-house CAD, heat load calculations, installation, commissioning and the digital handover pack. One contractor across the whole mechanical package, not four trades blaming each other.

Net zero, practically

Heat pumps, heat recovery and CO₂ controlled ventilation, plus the decarbonisation advice to work out what actually pays back on your building.

Documented properly

Digital commissioning data and F-Gas compliance documentation as standard, so your O&M file is complete on the day we leave.

Sectors

Where we work

Commercial CAT A office space, hotels, hospitality and retail through to domestic residential homes and flats.

Commercial offices & CAT A

CAT A and CAT B office space, from a single floor to a full building. Design, install, commission and hand over — then maintain it.

  • CAT A fit-out
  • Office refurbishment
  • Serviced office centres
  • Chilled beams and VAV

Hotels & hospitality

High-end hotels where the plant has to be invisible and the works cannot inconvenience a guest. Much of it happens overnight.

  • Guest room systems
  • Kitchen extract
  • Primary circuit pipework
  • Back of house ventilation

Retail & leisure

Trading environments where the shutters go up in the morning regardless of what is still in the ceiling.

  • Retail units
  • Restaurants and kitchens
  • Community and sports venues
  • Studios

Residential & low-carbon homes

Domestic homes and flats, including full mechanical packages on new low-carbon housing.

  • Air source heat pumps
  • Underfloor heating
  • MVHR
  • Splits and multi-splits

Critical & industrial

Substations, power stations, switch rooms and water treatment sites, where the ventilation is protecting the equipment.

  • Substation projects
  • Switch room extract
  • Server room air transfer
  • Water treatment sites

Public & blue light

Occupied public buildings with staff on shift and no convenient time to turn the heating off.

  • Police stations
  • Communal and welfare areas
  • Phased works
  • Out of hours delivery

Recent works

Real jobs, in their own words

A sample of what has come through the workshop lately — photographs and notes from our own engineers on site.

High-end hotel — Primary circuit pipework & expansion bellows corrected and replaced recently in a high-end hotel. The pipework
High-end hotel

Primary circuit pipework & expansion bellows corrected and replaced recently in a high-end hotel. The pipework has since been re-supported as required and treated with red oxide to prevent further bellow failure.

The City — 10no. round flow units swapped with ducted, 2no. MVHR units installed, 1no. 5kw split system & full centralise
The City

10no. round flow units swapped with ducted, 2no. MVHR units installed, 1no. 5kw split system & full centralised controller programming and commissioning carried out in just 4 weeks.

VRV re-pipe — Re-pipe of 14no. existing VRV systems to enable access for a roof replacement. New pipework, lagging and inter
VRV re-pipe

Re-pipe of 14no. existing VRV systems to enable access for a roof replacement. New pipework, lagging and interconnecting wiring throughout, with all services now running on suitable support and containment. All systems recovered, pressure leak tested and re-commissioned to F-Gas regulation.

Investigational works — In-depth investigational and repair works are our forte. Inverter compressor, inverter PCB & all harnesses rep
Investigational works

In-depth investigational and repair works are our forte. Inverter compressor, inverter PCB & all harnesses replaced on this REYQ12 series VRV — the compressor had failed due to a leak on the oil return line and a failed connection on the inverter reactor terminal.

Twickenham — Air source heat pumps & heat recovery ventilation installed into 5no. properties in Twickenham. This equipment
Twickenham

Air source heat pumps & heat recovery ventilation installed into 5no. properties in Twickenham. This equipment enabled these low-carbon homes to achieve a BREEAM Excellent rating.

Commercial kitchen — We swapped out a large 2000x1600x900 kitchen extract attenuator due to a build up of grease. The new attenuato
Commercial kitchen

We swapped out a large 2000x1600x900 kitchen extract attenuator due to a build up of grease. The new attenuators have a milinex coating to prevent this issue recurring and come with access panels for cleaning. We carried out the replacement between 11pm and 5am, meaning no disruption to kitchens or restaurants.

Questions

Questions we get asked

The rest are on the contact page.

Do you work on occupied buildings?

Constantly — it is most of what we do. We plan for minimal disruption to occupied offices and working environments through flexible working practices. In practice that means out of hours and overnight shifts, phasing a building in sections so staff keep working, and coordinating closely with your facilities team before anything is isolated.

Will you take on a system somebody else installed?

Yes. In-depth investigational and repair works are our forte. We are regularly called to systems we did not install — failed compressors, leaks, noise, a fault nobody has been able to pin down — and we diagnose the actual cause before quoting a fix.

What areas do you cover?

We provide air conditioning and HVAC services across London and Surrey. We are based in Chertsey, and we work on commercial and residential property throughout both.

Do you handle domestic work as well as commercial?

Yes. We work on everything from commercial CAT A office space, hotels, hospitality and retail through to domestic residential homes and flats, including full mechanical packages on new low-carbon housing.

Can you help us reduce energy use or hit a net zero target?

That is a core part of what we do. We offer energy reduction and decarbonisation advisory services, renewable projects using air and ground source heat pumps, CO₂ controlled ventilation driven by occupancy, and BMS integration so a system reports on its own consumption.

Need a survey, a price, or someone who can actually find the fault?

Tell us about the building and what it needs to do. We survey before we quote, so the number you get is the number you pay.